Many of you will have recently sat in a Zoom call where, at the end of the meeting, someone has outlined a set of next steps.
We’re usually pretty good at deciding what needs to be done next.
But I consistently see individuals and teams forget about defining the who, and the when.
Once we’ve got our list, we ought to assign one person to each action, and all agree on when that action ought to be completed.
It’s simple, and seems obvious, but it’s often missed. However, if performed consistently and correctly, it can be the difference between progress and inertia.