A good friend recently took me to an independent coffee shop, Kumquat Coffee, in LA.
After every shot of espresso, the barista would take a brush and clean the machine; ensuring no traces of old coffee grounds made it into the next one.
It was a small action, but one that speaks volumes. I’ve never seen a barista in other coffee shops do that—even in the specialty ones.
How we do anything is how we do everything. The small actions count and add up over time.