Okay, so today Google saved me a tonne of time.
I picked up the phone to call a customer service line.
Dread, because I’m expecting to wait.
Sure enough, I was put on hold.
And then I saw a button on my phone’s screen that said ‘Hold for Me’.
When I pressed it, the elevator music stopped, but I could see the call was still connected. There was also a message saying the Google assistant was on hold for me.
After about ten minutes, my phone alerted me that there was someone on the line. I picked up my phone, pressed a button to resume the call, and in seconds I was speaking with a customer service agent.
During the call, the agent needed to put me on hold for a few minutes, and the assistant worked perfectly in a mid-call scenario too.
Today’s experience was a game changer. I’ve lost many hours to companies with poor customer service availability, and this was a huge step towards eliminating that pain.
Google, you crushed it.