I was at Christmas Eve dinner when I heard American Airlines were having a “technical issue” grounding more than 3,000 flights the morning before Christmas.
As someone who travels every year to be with family for the holidays, I felt a lot of sympathy for the hundreds of thousands of people trying to get home for Christmas.
Given the British Airways 2017 outage lasted for three days and impacted 75,000 people, I imagined the chaos if a similar-sized issue occurred at American Airlines.
Thankfully, within a few hours of the reported groundings, passengers were starting to board their flights, and I assume most—if not all—will make it home for Christmas.
Close call, American Airlines!